Small furnishings, artwork, accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 7 to 10 days of the lead time noted on the website.  If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact  customer service at (888-333-1417) within one week of delivery to arrange for a replacement. Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them with special in-home furniture carriers.  Furniture shipments generally take 2 – 3 weeks from the time the order leaves the manufacturer.  This time is in addition to the lead times indicated on the website.  Our nationwide shipping service includes unpacking, placing these furnishings in the room of your choice, assembling the furniture if necessary (EXCLUDING CRIBS), and discarding the packing materials for you. If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 14 days, applicable storage fees will be due and payable upon delivery.

How to Receive Your Shipment     Please note that the shippers are not Magic Moon employees; they are independent contractors. The artisans take great pride in packaging their furniture.  Unfortunately, pieces are occasionally damaged during transit.  Should this happen during your delivery, here are some helpful suggestions to protect your investment: You must be present to receive, inspect and sign for your delivery. It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items.  A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment “as is.”  We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.  For nationwide shipping, the shippers will bring the item to the room of your choice, unpack the item, assemble the item if necessary (EXCLUDING CRIBS) and discard the debris.  If there are any damages or missing pieces, please note this on the shipping waybill.  If the box/packaging are not available for your inspection, please note that as well.  Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. If you have any questions or concerns about our shipping policies, please call customer service at 888-333-1417.